Myanmar Tourism Strategic Recovery Roadmap (2020–2025)
🇲🇲 Myanmar·Team Leader·LuxDev / Myanmar Government·2020–2025
Policy & Institutional Work
International Development
International development consultancy designing national occupational standards, curricula, and tourism recovery roadmaps across Asia and the Caribbean — funded by the United Nations, Asian Development Bank, European Union, Luxembourg Development Cooperation, and others.
Myanmar Tourism Recovery — Executive Report (2020–2025)
🇲🇲 Myanmar·Team Leader·Luxembourg Development Cooperation Agency·2020–2025
Myanmar Tourism Marketing Strategy (2020–2025)
🇲🇲 Myanmar·Team Leader·Luxembourg Development Cooperation Agency·2020–2025
Myanmar Tourism HR Development Strategy & Action Plan (2017–2022)
🇲🇲 Myanmar·Team Leader·LuxDev / Myanmar Government·2017–2022
Myanmar Tourism National Occupational Standards
🇲🇲 Myanmar·Coordinator·Myanmar Government·2021
Myanmar Tourism & Hospitality National Curriculum
🇲🇲 Myanmar·Coordinator·Myanmar Government·2020
Myanmar Tourism Management Standards (2017)
🇲🇲 Myanmar·Paul Penfold·LuxDev / Ministry of Hotels and Tourism, Myanmar·2017
Myanmar Public Sector Governance (2016)
🇲🇲 Myanmar·Compiled & edited; reviewed by Paul Penfold·LuxDev Project MYA-001·2016
Tourism Master Plan for Nepal — HRD and Quality Components
🇳🇵 Nepal·Consultant·Government of Nepal / UNWTO·2013–2014
HR Development Strategy & Action Plan for Philippines Dept of Tourism
🇵🇭 Philippines·Consultant·ADB / Government of the Philippines
Strategic Action Plan for Eastern Caribbean Institute of Tourism
🏖️ Eastern Caribbean·Consultant·OECS / EU·2015
Occupational Standards for ESRT
🇻🇳 Vietnam·Consultant·ESRT Programme
Capacity Building for Tourism Resources Improvement
🇱🇰 Sri Lanka·Consultant·Tourism Development
National Curriculum in Hospitality Education Review
🇮🇳 India·Consultant·Government of India / UNWTO
Hotel Management Curriculum for Guilin Institute of Tourism
🇨🇳 China·Project Manager·UNWTO ST-EP
Acting Chief Technical Advisor — Myanmar Hotel & Tourism HR Development (2015–2017)
🇲🇲 Myanmar·Acting Chief Technical Advisor·Luxembourg Agency for Development Cooperation
Establishment of NTT Institute of Education — Higher Diploma & Degree Programmes (2010–2012)
🇻🇳 Vietnam·Director of Studies·Nguyen Tat Thanh University
Improving Competitiveness in Tourism — ADB Technical Assistance (2015)
🇵🇭 Philippines·International HR Strategy Specialist·Uniquest / Asian Development Bank
ESRT Capacity Development Programme — TVET Strategy (2014–2015)
🇻🇳 Vietnam·Senior TVET Strategy Specialist·EU / GOPA Consulting Group
Indian National Catering Technology & Hospitality Curriculum Redevelopment (2009–2010)
🇮🇳 India·Consultant·UNWTO / Ministry of Tourism, India
Capacity Development of the Sri Lankan Wellness Tourism Industry (2022–2023)
🇱🇰 Sri Lanka·Team Leader·IBF International Consultants / EU
Macroeconomic Reform & Green Growth Programme (2022)
🇻🇳 Vietnam·Higher Education Expert·GOPA / GIZ·2022
Training of Trainers Programme for the Russian Federation (2020)
🌍 Remote·Training Consultant·UNWTO Academy
K to 12 PLUS — Vocational Pathways to Employment (2014)
🇵🇭 Philippines·Curriculum & Training Development Consultant·EU / GPCCI
EdTech
e-Learning Projects
Pioneering online and immersive learning — from early e-Learning conversions to the award-winning PolyU Virtual Hotel in Second Life.
Hospitality & Tourism Workplace Simulator (2006)
The Hong Kong Polytechnic University
Design and development of a simulator for students preparing for work placements — planning, analysis, design, development, implementation, and project management.
View projecte-Learning & e-TeachingToolkit (2006/07)
The Hong Kong Polytechnic University
Toolkit for teachers to introduce technology and innovation into teaching and learning — planning, analysis, design, development, implementation, and project management.
PolyU Virtual Hotel (2007/09)
The Hong Kong Polytechnic University
Virtual learning environment in Second Life for teaching and learning — planning, analysis, design, development, implementation, and project management.
View projectOnline Master in Business Administration (2001/02)
Online Education Ltd / Oxford Brookes University
Redevelopment of the Hospitality Management & General MBA into online mode. Instructional Design Consultant — conversion of programme into e-Learning format to replace classroom training.
View projecte-Learning Course Development (1998–99)
Philippine Long Distance Telephone Company
In-company online management development programme — training for executive managers.
Course Analysis — Shell Exploration and Production (1998)
Shell International BV
Evaluation of Global Geophysics & Petroleum Engineering Technical Courses. Consultant — analysis and report on suitability of courses for e-Learning conversion.
Singapore Tour Guide Training (2001/02)
TTS Asia / Singapore Tourism Board
Re-engineering of Tour Guide Training into interactive flash-based e-Learning. Instructional Design Consultant.
View projectStrategic Tourism Marketing Management (2009)
UNWTO.Themis Foundation, Andorra
Development of full online programme for National Tourism Officials internationally. Project Manager / Instructional Design Consultant.
View projectCorporate Training
Corporate Skills Development
Instructional design and quality consultancy for corporate clients — from career transition programmes to operations manuals and e-Learning conversions.
Career Change Programme for Redundant Bank Staff
Standard Chartered Bank, Hong Kong·Lead Consultant/Trainer·2004
Designed and delivered a Career Change Programme — a one-month programme for bank staff who were made redundant.
Evaluation of Global Geophysics & Petroleum Engineering Courses
Shell International BV, Shell Exploration and Production, Rijswijk, Netherlands·Instructional Design Consultant·1998
Evaluated Global Geophysics & Petroleum Engineering technical courses for suitability of conversion and delivery in e-Learning format.
Development of ISO & Operations Manuals
Colliers Jardine International, Hong Kong·Lead Consultant·2000
Revised and redesigned ISO and operations manuals for the whole company, including analysis, consolidation, reformatting, and publishing in text and online versions.
Certificate in Management by Flexible Learning
Henley Management College (Hong Kong)·Lead Consultant/Project Manager·1996–1997
Designed a Certificate in Management programme for mainland China (in-company programme for Kodak China); redesigned the taught programme into Flexible Learning format for flexible delivery.
Re-engineering of Postgraduate Programme
Middlesex University Business School·Project Manager·1996
Re-engineered a postgraduate Master in Business Education programme into a distance-learning format.
Online MBA Redevelopment
Oxford Brookes University / Online Education Ltd·Instructional Design Consultant·2001–2002
Redeveloped the MBA (Hospitality Management & General MBA) into online mode, converting it from classroom training to e-Learning format.
Singapore Tour Guide Training
Singapore Tourism Board / TTS Asia·Instructional Design Consultant·2001–2002
Re-engineered Singapore Tour Guide Training into interactive, flash-based e-Learning.
System Safety Operations and Marketing Audit
MTR Corporation, Operations Division, Hong Kong·Lead Consultant·2003
Two distinct strands of work: a marketing audit — analysing the consultancy services offered by the System Safety Section and producing a market analysis and marketing plan for future consultancy services — and a separate re-engineering of the System Safety Operating Procedures, a full revamp of the railway's safety procedures, consolidated and presented in printed and online format.
Development of Operating Procedures
MCI WorldCom (now Verizon), Hong Kong·Quality Consultant·2001–2002
Developed operating procedures for the company.